Shipping & Exchange Policy
Transparent guidelines for orders, shipments, and exchanges.
24–48 HOUR DISPATCH
Orders are dispatched within 24 to 48 working hours. Pre-order items may take longer.
5-DAY EXCHANGE WINDOW
Raise an exchange request within 5 days of delivery. We offer exchange only — no refunds or store credit.
UNCUT UNBOXING VIDEO
A continuous, uncut unboxing video is mandatory for damaged or incorrect product claims.
Shipping & Delivery
Orders are shipped within 24 to 48 working hours. However, pre-order items may take longer depending on production schedules.
All shipments are dispatched via trusted courier partners (including Delhivery Express) with end-to-end tracking updates delivered straight to your SMS and email.
Exchange Window & Qualification Criteria
You have 5 days from delivery to raise an exchange request.
To Qualify for an Exchange:
- Item must be unused & unworn.
- Original brand tags must be firmly attached.
- Original packaging & invoice must be included.
- Product must successfully pass our quality inspection.
We’re particular about quality — because you deserve the best.
Ineligible for Exchange
An item is strictly ineligible for exchange if:
- Product shows signs of wear, perfume, stains, or use.
- Tags are removed or tampered with.
- Original packaging or invoice is missing.
- Request is raised after the 5-day exchange window (or after 1 day for damaged / incorrect product claims).
- Item fails our quality check upon return inspection.
- No continuous uncut unboxing video is provided (mandatory for damage claims).
Exchange Policy — Exchange Only
“Because sometimes it looks perfect online… and sometimes it just doesn’t feel like you. And that’s completely okay 💛”
We offer EXCHANGE ONLY. No refunds. No store credit.
Just a chance to pick something you truly love.
How The Exchange Works
If you'd like to exchange your product:
WhatsApp your Order #
Message our team at +91 86524 71631 with your Order ID.
Send Product Photos
Provide clear photos showing full product condition.
Packaging, Tags & Invoice
Share pictures of the packaging, attached tags, and invoice.
Once Approved:
- We schedule a reverse pickup from your address.
- The product goes through our quality check (QC).
- After it passes QC, we ship your new selection.
Simple. Transparent. Stress-free 💛
The Exchange Fee — Here’s the Breakdown
We charge an exchange fee for every approved exchange. This covers:
- Reverse pickup from your address.
- Shipping the exchanged product back to you.
This also covers careful inspection, restocking, repacking, and the handling process that ensures your replacement piece reaches you perfectly.
Order Cancellation
We begin processing orders shortly after they are placed to ensure swift dispatch.
Received a Damaged or Incorrect Product?
We’ll absolutely take care of it — but please note:
A clear, uncut unboxing video from start to finish is mandatory for any damaged or incorrect product claim.
This helps us verify and resolve your concern quickly. Without this video, we won’t be able to process the request.
Product Imagery & Color Disclaimer
Disclaimer: We have made a consistent effort to make the colors and finishes similar to the image of the products you see on screen. However, the actual product and the images may slightly differ.
Need Personal Assistance?
Our customer care desk is here to assist with sizing, orders, and exchange queries.